Domain Name Terms & Conditions of Sale

How we deal with expired and expiring domain name registrations

Approximately two weeks before a domain name expiry we will issue an expiry notice in the form of a domain name renewal invoice to the email address associated with your account.

If we don’t have an email address on record an invoice will be sent via post to the address we have on record for your account.

How you can renew a domain name and the basis on which you will be charged for maintaining your domain name registration

We can renew a domain for the above rate up to a maximum of 10 years at any time just contact us and on receipt of payment, we will process the request.

Transferring your domain names to a new Registrar, or otherwise terminating your contract with us

If you wish to transfer to an another Registrar, contact us and we will process the request free of charge Alternatively If you want to cancel your domain contact us and we can mark the domain as not required.

Customer Service

You can contact us at the email address or call us on 01246 808080 to enquire about registering or renewing a domain, make changes to your domain or for any other request.

Complaints and appeal procedure

We strive to deal with all past, current and future customers in a professional and courteous manner. However, if you have any complaints about the way we have dealt and you wish to make a formal complaint, please email us with the full details of your issue. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you are not satisfied with the results of our complaint it can be escalated to Nominet – visit for further details.

Reporting Abuse

If you have become aware of abuse originating from a domain on our tag, you can report abuse to giving details of the domain name, the nature of the abuse and any additional information you think might be helpful for us to investigate.